Tag Archives: LIMS

Consultancy @ Labs, Does it make sense?

Posted by labscope on 03/11/2010 1 comments

These series of guest posts are written by the teams attending the Tetuan Valley Startup School 2010 Fall edition. This post is from the Labscope team, formed by José Ignacio Galarza, Carlos Hernando y José Antonio Leiva

In our last session at Tetuan Valley Startup School we shared some ideas to include in our business areas, that is technology consultancy for laboratories. Then, we made the question: Does it make sense? or rather, would laboratories welcome the opportunity to hire consulting services to a technology company?

Essentially, consultancy is only an executive hand with the necessary knowledge to complete a project successfully. It just resembles the rental of experience and work done. This is usually interesting in cases where such expertise is needed only at a specific time or it’s not part of the core business. It’s true though, at least in Spain, that consultancy doesn’t have great prestige, many failed projects have left a general feeling of helplessness in clients who end up not finding the proper management and cross-experience they expected at hiring time. There is indeed a book called “Consultancy White Book“, published by the spanish association of consulting firms AEC, with the aim of disseminating good practices in the sector.

A laboratory is challenged to use technology daily in an absolutely essential way to do their job. It’s not just technology to help carry out their
work with greater agility. It has become his eyes and hands. However, the use of technology isn’t part of their main business and therefore the contracting personnel aren’t skilled in this work. It’s in this area, with the help of specialized software integration in the laboratory where you could find a huge field to explore, regarding the world of professional services in technology for these markets. There are already some examples in the USA or India. Like any other market that is forced to live with the technology to be competitive, it does make sense, at least for us, to grow consulting in this field.
In Labscope we firmly believe that customer satisfaction must be maintained daily, not just until the sell could be closed. To get the most out of our customer’s infrastructure in those cases where it is tied to our technology, we will offer technology consulting services to provide our customers the best value.