“How to love and handle your customers?” @DavidBastida – Okuri Talks

Hey, hey, hey, friends!

Did you ever feel like killing one of your customers? Or you’re overwhelmed with emails and calls and have a terrible need to set a better system to manage your users? How do you set priorities in your to enhance your users’ experience?

For entrepreneurs is a MUST to learn how to run the most efficient communications and projects a secure and solid image. David Bastida is serial (or a parallel) entrepreneur, with huuuuugeee experience in customer care and management. He’s gonna give an Okuri Talk this Wednesday and teach assistants all his best hacks for corporate communication.

Don’t miss it! It’s gonna be uber-enriching… and, David is a super-nice guy, so I’m sure we’re gonna have lots of fun too.

Hope to see you around that day!

Best,

@StartupJedi

Startups In Spain – Today: @shopsial

These series of guest posts are written based off of interviews done with entrepreneurs in Spain, as part of an initiative to bring awareness about the Startup Spain movement. Today we interview Rubén Vilar, Co-Founder at Shopsial

Company: Shopsial
Founded: 2011
URL: http://www.shopsial.com/
Twitter: @shopsial
City: Barcelona
Founders:

Shopsial is a social shopping platform that merges online shopping experiences with the physical shop. It is a phone application that you can use while in a physical shop to connect to the Shopsial services in the cloud and communicate to the other store subscribers.

 

How many times have people left a store because they pay queue was too long?

With Shopsial you wouldn´t have had to leave because you could have used your phone to skip that queue. Yes! Through the application you could have used your phone to geolocalize your position, choose the shop where you are, see their product showcase, see recommendations from other users, buy what you want and share your purchase on Facebook or Twitter.


Who is behind this project? Who are the team members?

Joan Casadellà (@jcasadella)

Joan is 28 years old. He studied Computer Science at Polytechnic University of Catalonia because “it was a good way to create new things”. Had created a little business project in IT consulting with Xevi and after one year they failed. Now he is immersed in creating a startup that aims to solve a real day to day problem.

 

Xevi Gallego (@wozznik)

Xevi is a pro-active computer science engineer and 26 year old entrepreneur.  He has worked in a lot of projects in conjunction with Joan since University, and in the last year they created a little business project in IT consulting that didn’t succeed. Xevi is specialist on web and mobile phone technologies like javascript, HTML5 and iOS development.

 

Ruben Vilar (@rubenvilar)

Finally, Ruben. Ruben is a 26 year old who has worked in IT and Service Desks for years in a big corporation. He is a specialist in Point Of Sale and in ITILL projects. He is currently finishing his MBA at Barcelona’s University. A friend of Joan and Xevi´s, he was the last member to join in the team. He is in charge of the business-side of the project.

 

How did you came up with the idea? What is the story behind it?

At the beginning of 2011, Joan and Xevi were finishing a project when they started to think of ways to apply their know-how from corporate projects to create something of their own. One day, in a queue at a busy McDonald’s, waiting for their food, the cashier came over to take their orders with a pocket pc. Eureka! That was the moment when the friends realized that, if nowadays everyone has a smartphone, why not use that to order and purchase? After looping the loop, thinking a lot, and improving every side of the idea they made Shopsial.

 

How do you envision the future of your business and what are the key challenges and questions that your market niche is facing?

The future is Internet everywhere, with everybody, in everything. We are going to improve out-dated workflows and make them part of the past. Cash is part of the past. Our vision of the future include access to all information, knowledge of your possibilities and options, and the convenience of all this technology in your hand.

The future will show what the best way to implement it is, but we’re sure, whatever form it takes, Shopsial will be behind whatever it is!

 

What is your status as of today or, in other words, what are you guys up to these days?

We’re working to finish our first version of the system for the beginning of February. We want to validate it through testing in Barcelona. We´re also working to have a network of investors to help us after February’s validation.

 

What is the single most important barrier you have had to face in order to start this venture in Spain and how did you overcome it?

1 word, 5 letters, m-o-n-e-y. We don’t have a strong entrepreneurial culture in Spain and that means that public administration and private investors usually not are open to hearing new ideas outside of traditional businesses. We aren´t just just talking about money, but moreover, the educational foundation that in other countries children learn at school!

 

A word of advice to other entrepreneurs…

The world is full of people that say no. Fight for your ideas. Because saying “no” is so easy, but he who fights for a “yes” is worth the response.

 

Parting thoughts…

Entrepreneurs tend to sleep little but dream a lot :D


@StartSpain #AngelSchool: 101 Investing in Internet Startups (Powered by @Zoomry)

Howdy friends!

Nast Marrero, here! Last week we launched Startup Spain‘s first program: the Angel School. Our take is: it’s been a great beginning for Startup Spain. We had more than 60 attendees of which more than 2/3 were potential investors.

This is an unusually large display of interest in the Spanish investment arena, where most events see no more than 20 or some participants maximum. Mentoring Angel Investors to better navigate their deal analysis is a keystone in fostering ITC startups in Spain. The program was a real marathon: 10+ hours of training (don´t worry we let them stop for lunch ;) . Thankfully, our first group of graduates proved to be up to the challenge, taking advantage of all the different elements of the day.

Missing from the program were the typical made-up miracle cures and formulas. We strived to keep the content practical, following the Tetuan Valley Way with hands-on exercises and significant mentors’ experiences

The event was hosted @ the awesome facilities of Madrid International Lab and kicked off by Iñaki Ortega, Director of Madrid Emprende, and one of the main forces behind Startup Spain. In his opening speech, Iñaki brought up the importance of joining private and public efforts to facilitate and develop entrepreneurial activity, and the key role those efforts will play in the long-run global competitiveness of Spain.

Two roundtables with rockstar speakers cherry-topped the program: one from Investors already Angel Investing and another from Entrepreneurs. Each of them gave invaluable insights on what it is they look for, value, and ask during an early stage investment.

The investors’ roundtable was moderated by our very own Alex Barrera (co-founder of Tetuan Valley & CEO of Press42), and formed by:

On the other corner, moderated by Ricardo Fernandez (director of Step One Spain), the entrepreneurs’ roundtable formed by:

Both roundtables aimed to give participants a overview of the ecosystem, showcasing startups from their seed stage through founders that have already made an exit, with similar ranges of experiences coming from the Angel investors, from managers that were just launching their first investment through those who have been in the game for a while.

Given the success and the of the program and the importance we place on such event to foster investment culture we’re already iterating on the feedback from the first event to run a LEGENDARY second edition of Startup Spain Angel School on March 22nd. Wanna get your tickets? Check here!

We had the pleasure of following all the twitter interactions of the event through Zoomry, now in it´s beta stage. The product is awesome and if you check #AngelSchool Social Media @ AngelSchool.Zoomry.com… You can see for yourself they’re up to something big!

You might want to check the slides of our presentations in our slideshare or check the pictures in our flickr group.

Thank you for reading… Bestest!

Startups In Spain – Today: @echeckin_svcs

These series of guest posts are written based off of interviews done with entrepreneurs in Spain, as part of an initiative to bring awareness about the Startup Spain movement. Today we interview Ernesto Guimerans de Alfonso, co-founder of  echeckin services and Tetuan Valley Alumni from Spring 2011

Company: echeckin services
Founded: 2011
URL: http://www.echeckinservices.com
Twitter: @echeckin_svcs
City: Madrid

Founders: Ernesto Guimerans de Alfonso and Victoria Martin

We offer a cloud based platform to register user presence at specific locations and communicate tasks from those points. Users and companies configure their services online and through mobile devices they can interact with the platform at the points of interest.


Who is behind this project? Who are the team members?

The founding members are Ernesto Guimerans de Alfonso and Victoria Martin. We’ve known each other for 5 years from working at the same company. There we found we complement each other perfectly and although we have similar technical profiles, the fact is that we are really different in other respects. Recently, after turning our idea into a company, we hired Borja Pelegrín to strengthen the commercial side and the product design. Short-term, we plan to hire a teleoperator, a graphic designer and a programmer.

 

How did you came up with the idea? What is the story behind it?

During our last jobs working for a private company (2006-2010), we were lucky to share experiences with a great team. Without a doubt, working in the R&D department of a company that really supports innovation has helped to deepen our desire to innovate and be entrepreneurs. Since 2010, the mobile phone has become like a tiny personal computer – and its evolution goes on and on –  so we began to inquire about it´s possible uses in order to help companies to improve their daily operations. When working for a private company we found that change is hard and transitions are slow. So we decided to take the leap and try to make money with echeckin, our own project.

Towards the end of 2010, we went “all-in”, and left our jobs to dedicate ourselves full-time to the project. It wasn’t easy, but we felt that it was our time, and with the support of friends & family, we did it.

For months, we worked with our contacts to start searching for the best solution to help companies with mobile technologies.  Because the range of possibilities was so broad, we failed to define a particular market and a product to solve their needs.

After months of  hard work we unexpectedly discovered Tetuan Valley Startup School. At that moment we thought that maybe the program could help us. It turned out that it marked a turning point for us. We applied with “a service cloud-based platform with NFC technology”, and we participated in the Spring 2011 Edition graduating with new contacts, mentors, good feelings, encouragement, of course a lot of work, and having learned a few things that helped us to better define parts of our business plan.

After finishing the experience, we were deeply immersed in the tech start-up world, but we still had a lot of work ahead. We mainly lacked two things: commercial validation and funding. Then we thought that maybe it could be good for us to continue with our project under a start-up accelerator, and here we are. Now we’re nearly finished the 4-month Business Booster accelerator program in Valencia.

 

How do you envision the future of your business and what are the key challenges and questions that your market niche is facing?

Of course we see a promising future- otherwise we would be wasting our time. A current relevant opportunity could be that NFC technology becomes popular. However, any similar technology can be adapted to our platform; our real value proposition is the platform itself.

Although we integrate several technologies, NFC is really impressive with regards to it´s ability for human interaction with the environment through a simple approach. With the convenience of electronic wallet and customer loyalty so far, we are really convinced that this technology is here to stay: a few months ago there were just a couple of NFC mobile devices, now there are more than 10-  next year all mobile device manufactures have announced that they will have at least one NFC device.

Everybody- users as well as all kind of companies, no matter their size or sector, can use our platform daily.

 

What is your status as of today or, in other words, what are you guys up to these days?

We have raised 48k in public funding. But we’re still looking for seed funding; we’ve already presented our project at two business angel investor forums. Short-term we’ll present in two more in order to complete our first round of seed funding investment.

Regarding the echeckin product: we have installed a pilot for time & attendance at a private school in Barcelona and soon we’ll install another one for a cleaning company. We’re also working to develop our freemium service and we hope to launch that before the end of  2011 so that anyone can test the service absolutely  free.

 

What is the single most important barrier you have had to face in order to start this venture in Spain and how did you overcome it?

The main barrier we find here in Spain is talking to companies. On one hand we are technical guys, not sales. However, the underlying fact is that most business managers are reluctant to hear about new services. They are focused on selling their product through traditional means even though these new services can increase their productivity, reduce operational costs and add value to the services they offer, like transparency for example.

Sometimes we get lucky enough to find people that are our “early adopters.” They help us improve and validate our solution, and they are willing to test pilots because they are interested in becoming subscribers in the future. That´s where we are now…

I´d like to make a call to these people -security, time & attendance, domiciliary health & care, presence control, etc-  who want to know more about us to come meet us, if they want for lunch, and talk about their services and real needs!! It would help us a lot in defining our features :-)

 

A word of advice to other entrepreneurs…

No doubt about it: being an entrepreneur is really hard, even harder than you have heard. The truth is that you must  be aware that the days of going out to parties, cinema, dinner with friends, and a lot of other social elements are over. To be an entrepreneur requires 75% of your day-to-day, and, of course 150% of your money. The rest of the time is for resting and exercise, if nothing else. If you put a lot of value on travelling, drinking with friends, being with your girlfriend, and so on, it would be better to continue working in your current company (if you have one, of course). I really mean it.

 

Parting thoughts…

Among the hundreds of quotes you can read and hear:

“I think ultimately, the technology that is appealing is really just mimicking life, right? In some way, shape or form, it’s either taking historical data, collecting and organizing it, and delivering it to us in a more efficient way, or in some, way, shape, or form, it’s advancing the speed at which that happens”.

- Ashton Kutcher,  2011 TechCrunch Disrupt

Regarding the effort it takes to be an entrepreneur:

“Genius is 1% inspiration and 99% perspiration”

- Thomas Edison

Last Chance Charlie!

In case you missed the original announcement with all the details…you should panic because:

There are now only 7 days left to apply for the 6th Edition of the Tetuan Valley Startup School!

(Except not really ´cause you still have time!)

To Review:

What is the Tetuan Valley Startup School?

6 week program for young wanna-be-entrepreneurs who want to experience what is it like to build a startup.

What is exactly this program about?

The course is a 6 week period of training and working on the implementation of an idea. To release a prototype by the end of the program. It comes complete with pizza,  other entrepreneurs, courses, mentors, and more!

Who is this program for?

This program is oriented to first-time entrepreneurs.

Who is behind this program?

We already wrote about it here, so check it out if you’ve missed it.

Requirements

There are some basic requirements we expect everyone to fulfill.

  1. Ideas for projects MUST be innovative.
  2. Ideas WILL be executed, so pick something that can be done in 6 weeks of work.
  3. Teams will range from 1 to 4 persons max.
  4. Physical presence WILL be required
  5. Teams WILL have homework, well…kinda

Dates

March 7th – April 11th, scheduled for every Wednesday afternoon at 7pm

Fees and weird contracts claiming your soul

NON, nada, FREE as in beer. So there is no excuse for not attending the program.

Enrollment

That can be done here

Any questions or inquires?

Feel free to ask us
Contact form
• twitter.com/tetuanvalley

If all this sounds good so far, please check out the original announcement, as there are a few more details you should read